Active listening and pain assessment in a yoga session
One of my clients is currently shopping for a doctor. She has been trying to find one that she can stick with for a while, and so far, she hasn’t been impressed. While she cares about objective things like which medical school the doctor went to and how many years he/she had been in practice, the first thing she says after returning from an appointment is always about listening. For example, “He was so arrogant – he barely listened to me!”
This applies to yoga teachers as well. When we meet a new client, we might be tempted to demonstrate the depth and breadth of our knowledge to impress her, but in reality, the client does not want to hear about our accomplishments – she wants to be heard. That is why “active listening” is the most important aspect of any private yoga session. Active listening means asking specific questions about her experience, following up on what she had said, clarifying it when necessary, and being fully present with the client. Active listening, empathetic, friendly manner, communication of confidence and positive expectation help the client feel more at ease. It is also more important to have thoughtful pauses in the conversation to show that you are reflecting on her situation than bombard her with your ideas of what might potentially be wrong with her.
Asking specific questions about the client’s situation
- Gives you valuable information about what’s going on and helps you set the course of action;
- Gives your client a chance to talk about his/her experience, which is an important part of mental processing;
- Shows her that you are genuinely interested in your client and will do your best to help;
- Shows the client that both of you are in this together now, so he/she doesn’t need to carry this burden alone anymore.
What kind of questions should we ask? Here the framework of the Panchamaya model becomes really important since chronic pain impacts us on every level of the system.
Questions to ask to access the chronic pain situation on each level:
Annamaya level: Specific symptoms, as well as quality/duration/intensity of pain and impact on activities.
Pranamaya level: Current levels of stress and energy, quality of sleep, and impact on other physiological systems.
Manomaya level: Client’s understanding of the situation and its causes.
Vinyanamaya level: Client’s psychological response to pain and its impact on overall life outlook.
Anandamaya level: Pain’s impact on relationships and lifestyle.
It is always nice to have a form or template that supports the flow of conversation. You can even have your client fill out a questionnaire ahead of time, but it’s important to talk about it in person – it can facilitate some insightful discussions, establish rapport, and potentially shed new light on old issues.
Sequence Wiz members have access to a customizable Pain Assessment Form template, along with many other form templates.
Sending forms to your students helps you collect essential information you need to know for safety purposes, like diagnosed conditions, recent surgeries, current medications and treatments, as well as other relevant information about their lives. With Sequence Wiz, you can create brand-new forms or modify existing form templates.
Hi Olga.Thank you so much for this straight to the point article. It really takes the reader in no time exactly into the process and space of how important is to first listen our clients.
Simple and brilliant.
I enjoy staying connected with you through your work.
Namaste,
I really appreciate your investigation of chronic pain and your approach to addressing the issue. Having had surgery to obtain relief from such pain, I wonder whether you have suggestions for people who have had hip or knee replacements and wish to return to yoga. What type of poses would you recommend? Are there teachers who specialize in this area? Is there a sequence you could develop to help us? I trust if anyone could do this, it would be you.
Thank you for your amazing work.
Thank you so much for mentioning the “arrogant doctor” syndrome! It patently applies to a few yoga instructors I’ve encountered. I am an intermediate/advanced student with 7 years of practice. I have a nervous disorder called “essential” or “family” tremor which sometimes causes noticeable shakiness in my hands, arms, and legs; therefore, I NEVER use a block for fear of falling. I always try to tell a new instructor ahead of class about the condition, but it’s not always possible to speak to one immediately before class (or after). It has been interesting to observe over the years how “challenged” and/or “threatened” some instructors are by my refusal to use blocks–usually attributed to my “ego”. This is a great and greatly appreciated article on Active Listening. I wish all yoga teachers would take heed!
Olga, Thank you so much. This is a very helpful tool and such good information to have.